Zara
Services
UX/UI Design
Design Systems
Client
Inditex
Year
2024
Project Overview
Digitising the clothing design process.
A streamlined internal tool to speed up and simplify final approval of clothing designs.
The Legal team is responsible for checking that each garment is original, doesn’t copy existing designs in the market, and doesn’t create legal or cultural risks. My goal was to turn this complex, manual process into a clear and efficient digital experience for both designers and legal teams.
Zara’s Legal reviews used to happen through emails and spreadsheets, making the process slow and unclear. I was asked to redesign this workflow and turn it into a dedicated module inside their new internal platform.
Services
UX/UI Design
Design Systems
Client
Inditex
Year
2024
Project Overview
Zara’s Legal reviews used to happen through emails and spreadsheets, making the process slow and unclear. I was asked to redesign this workflow and turn it into a dedicated module inside their new internal platform.
Digitising the clothing design process.
A streamlined internal tool to speed up and simplify final approval of clothing designs.
The Legal team is responsible for checking that each garment is original, doesn’t copy existing designs in the market, and doesn’t create legal or cultural risks. My goal was to turn this complex, manual process into a clear and efficient digital experience for both designers and legal teams.
Services
UX/UI Design
Design Systems
Client
Inditex
Year
2024
Project Overview
Zara’s Legal reviews used to happen through emails and spreadsheets, making the process slow and unclear. I was asked to redesign this workflow and turn it into a dedicated module inside their new internal platform.
Digitising the clothing design process.
A streamlined internal tool to speed up and simplify final approval of clothing designs.
The Legal team is responsible for checking that each garment is original, doesn’t copy existing designs in the market, and doesn’t create legal or cultural risks. My goal was to turn this complex, manual process into a clear and efficient digital experience for both designers and legal teams.
Process
I began by interviewing employees from Zara’s Legal department to understand their way of working, main challenges, pain points, and long-term product vision.
Through the audit, I discovered that the process was manual, fragmented, and dependent on outdated tools such as email, Excel, Google Images, and even an internal tool similar to Paint for feedback.
Auditing current workflow
Iterative feedback sessions
After designing the first key screens, I conducted several feedback sessions with the client to review the proposal and uncover additional needs that hadn’t been identified at the start. These discussions helped refine the approach and ensure alignment with their expectations.
Initial concept
Based on the workflow audit and user interviews, I created a set of key screens that reflected the actions the Legal team was actually performing. They were designed to fit within the existing internal tool, following and respecting the current UI and design system to keep the product cohesive.
Identifying and prioritising user jobs
A comprehensive list of user jobs across users were framed and stack ranked. This exercise laid the foundation for the MVP.
01
Faster turnaround Times
Some queries must be resolved in less than 24 hours, while urgent ones need responses in under 3 hours.
02
Capacity to handle high-volume requests
The system must handle a high volume of daily requests efficiently and consistently.
03
Clear team communication
Legal reviews often involve multiple departments, so a clear communication flow is essential to avoid delays or confusion.
Design principles
Cohesive
A unified visual language and shared patterns make the Legal module feel like a seamless part of the existing tools.
Simple
Complex workflows are turned into clean, minimal interfaces that reduce friction and keep focus on the task.
Efficient
Every interaction is designed to accelerate turnaround times — enabling quick decisions, fewer clicks, and more visibility across stages.
Collaborative
Feedback and decisions happen in one place, improving transparency and alignment between teams.
A video demonstration showcasing how the Legal Department tool seamlessly integrates with the wider Design tool and collaborates with other departments.
Initial concept
Based on the workflow audit and user interviews, I created a set of key screens that reflected the actions the Legal team was actually performing. They were designed to fit within the existing internal tool, following and respecting the current UI and design system to keep the product cohesive.
Iterative feedback sessions
After designing the first key screens, I conducted several feedback sessions with the client to review the proposal and uncover additional needs that hadn’t been identified at the start. These discussions helped refine the approach and ensure alignment with their expectations.
Final outcome
- Highlights
Each highlight showcases a key aspect of the new Zara internal tool. For every feature, I’ve outlined:
01
The design goal it supports
02
The user problem or scenario it addresses
03
The solution implemented to solve it
A video demonstration showcasing how the Legal Department tool seamlessly integrates with the Zara Design tool and collaborates with other departments.
Process
I began by interviewing employees from Zara’s Legal department to understand their way of working, main challenges, pain points, and long-term product vision.
Through the audit, I discovered that the process was manual, fragmented, and dependent on outdated tools such as email, Excel, Google Images, and even an internal tool similar to Paint for feedback.
Auditing current workflow
Query cards
Each enquiry appears as a card with all key details at a glance — product image, department, reference number, title, risk level, last interaction, and collaborators.
This layout makes it easy to scan, prioritise, and understand status and ownership without opening each item.
Query detail page
Centralising all information makes the process faster and removes unnecessary back-and-forth.
The Query Detail page brings everything into one view — proposal images, conversation, and status. Designers can share sketches or samples, and Legal can comment and approve directly.
Design Goal: Efficiency
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Design Goal: Efficiency
Query detail page
The Query Detail page brings everything into one view — proposal images, conversation, and status. Designers can share sketches or samples, and Legal can comment and approve directly.
Centralising all information makes the process faster and removes unnecessary back-and-forth.
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Design Goal: Efficiency
Kanban for queries
Before, enquiries arrived by email, making ownership and status unclear. With the Kanban system, everything sits in one place. Each enquiry moves through stages (New, In Progress, Pending, Resolved, Cancelled), and the team can filter or check status at a glance.
This solves the problem of lost emails and confusion, making it clear who owns each enquiry and what needs to happen next.
Design Goal: Collaborative
Moodboard
The Legal team can revisit the Moodboard to see the inspiration images designers used and check that none are too close to the final design.
Sharing the same visual references makes the process more transparent and supports faster, clearer decisions.
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Kanban for queries
This solves the problem of lost emails and confusion, making it clear who owns each enquiry and what needs to happen next.
Before, enquiries arrived by email, making ownership and status unclear. With the Kanban system, everything sits in one place. Each enquiry moves through stages (New, In Progress, Pending, Resolved, Cancelled), and the team can filter or check status at a glance.
Design Goal: Efficiency
Design Goal: Simple
Easy comparison
Before, checking for plagiarism or similarity meant searching in different places and doing manual reviews. Now, the product makes it simple to compare the garment sent by the designer with the references collected by Legal, all in one view.
It also allows side-by-side comparison with the inspiration board, making the review process faster and more reliable.
Design Goal: Efficiency
AI-Powered Image Search
Legal teams used to rely on manual Google searches to check plagiarism risks — slow and inconsistent. The new AI image search scans each design automatically and compares it against internal and online references, flagging similarities in seconds.
This replaces a manual, error-prone task with a faster and more reliable workflow.
Design Goal: Cohesive
Consultations history
Verdicts used to be shared in different places, making past decisions hard to track. Now, all comments, revisions and final verdicts stay in one place.
Design Goal: Efficiency
Verdicts made simple
The final stage of the review allows Legal to issue a verdict directly within the enquiry. They can mark a design as approved, needs revision, or rejected, adding contextual comments when needed.
Once submitted, the verdict instantly updates the status and notifies the Design team, ensuring everyone stays aligned and the process keeps moving without delays.
Embedding verdicts within the same flow connects every stage of the review — from submission to approval — creating a cohesive, end-to-end experience.
Final outcome
- Highlights
Each highlight showcases a key aspect of the new Zara internal tool. For every feature, I’ve outlined:
01
The design goal it supports
02
The user problem or scenario it addresses
03
The solution implemented to solve it
Query cards
Each enquiry appears as a card with all key details at a glance — product image, department, reference number, title, risk level, last interaction, and collaborators.
This layout makes it easy to scan, prioritise, and understand status and ownership without opening each item.
Query detail page
Design Goal: Efficiency
The Query Detail page brings everything into one view — proposal images, conversation, and status. Designers can share sketches or samples, and Legal can comment and approve directly.
Centralising all information makes the process faster and removes unnecessary back-and-forth.
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Kanban for queries
Design Goal: Efficiency
Before, enquiries arrived by email, making ownership and status unclear. With the Kanban system, everything sits in one place. Each enquiry moves through stages (New, In Progress, Pending, Resolved, Cancelled), and the team can filter or check status at a glance.
This solves the problem of lost emails and confusion, making it clear who owns each enquiry and what needs to happen next.
Moodboard
Design Goal: Collaborative
The Legal team can revisit the Moodboard to see the inspiration images designers used and check that none are too close to the final design.
Sharing the same visual references makes the process more transparent and supports faster, clearer decisions.
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Easy comparison
Design Goal: Simple
Before, checking for plagiarism or similarity meant searching in different places and doing manual reviews. Now, the product makes it simple to compare the garment sent by the designer with the references collected by Legal, all in one view.
It also allows side-by-side comparison with the inspiration board, making the review process faster and more reliable.
Verdicts made simple
Design Goal: Efficiency
The final stage of the review allows Legal to issue a verdict directly within the enquiry. They can mark a design as approved, needs revision, or rejected, adding contextual comments when needed.
Once submitted, the verdict instantly updates the status and notifies the Design team, ensuring everyone stays aligned and the process keeps moving without delays.
Embedding verdicts within the same flow connects every stage of the review — from submission to approval — creating a cohesive, end-to-end experience.
AI-Powered Image Search
Design Goal: Efficiency
Legal teams used to rely on manual Google searches to check plagiarism risks — slow and inconsistent. The new AI image search scans each design automatically and compares it against internal and online references, flagging similarities in seconds.
This replaces a manual, error-prone task with a faster and more reliable workflow.
Consultations history
Design Goal: Cohesive
Verdicts used to be shared in different places, making past decisions hard to track. Now, all comments, revisions and final verdicts stay in one place.
Initial concept
Based on the workflow audit and user interviews, I created a set of key screens that reflected the actions the Legal team was actually performing. They were designed to fit within the existing internal tool, following and respecting the current UI and design system to keep the product cohesive.
Iterative feedback sessions
After designing the first key screens, I conducted several feedback sessions with the client to review the proposal and uncover additional needs that hadn’t been identified at the start. These discussions helped refine the approach and ensure alignment with their expectations.
Final outcome
- Highlights
Each highlight showcases a key aspect of the new Zara internal tool. For every feature, I’ve outlined:
01
The design goal it supports
02
The user problem or scenario it addresses
03
The solution implemented to solve it
A video demonstration showcasing how the Legal Department tool seamlessly integrates with the Zara Design tool and collaborates with other departments.
Moodboard
Sharing the same visual references makes the process more transparent and supports faster, clearer decisions.
The Legal team can revisit the Moodboard to see the inspiration images designers used and check that none are too close to the final design.
Design Goal: Collaborative
Opens Designer’s visual references
Legal downloads files that believe are relevant for feedback or final verdict
Easy comparison
Before, checking for plagiarism or similarity meant searching in different places and doing manual reviews. Now, the product makes it simple to compare the garment sent by the designer with the references collected by Legal, all in one view.
It also allows side-by-side comparison with the inspiration board, making the review process faster and more reliable.
Design Goal: Simple
AI-Powered Image Search
Legal teams used to rely on manual Google searches to check plagiarism risks — slow and inconsistent. The new AI image search scans each design automatically and compares it against internal and online references, flagging similarities in seconds.
This replaces a manual, error-prone task with a faster and more reliable workflow.
Design Goal: Efficiency
Consultations history
Design Goal: Cohesive
Verdicts used to be shared in different places, making past decisions hard to track. Now, all comments, revisions and final verdicts stay in one place.
Verdicts made simple
Design Goal: Efficiency
The final stage of the review allows Legal to issue a verdict directly within the enquiry. They can mark a design as approved, needs revision, or rejected, adding contextual comments when needed.
Once submitted, the verdict instantly updates the status and notifies the Design team, ensuring everyone stays aligned and the process keeps moving without delays.
Embedding verdicts within the same flow connects every stage of the review — from submission to approval — creating a cohesive, end-to-end experience.
Impact
Delivered an MVP in just six months, integrating a brand-new legal product into Zara's existing platform while balancing scalability, technical constraints and a consistent user experience.
01
40+ screens designed and documented that now guide and expands across eight Inditex brands.
02
Unified six disconnected legacy tools into a single digital platform for legal approvals.
03
Simplified complex intellectual property workflows with AI-powered search, annotations and version control.
04
Designed reusable patterns that aligned with the existing platform and created a foundation for future legal modules in other brands.
Learnings
01
Domain knowledge drives better design
02
Constraints encourage better solutions
03
Systems thinking scales products
Building an MVP inside an established platform showed me that successful enterprise design isn't about reinventing patterns; it's about knowing when to reuse, when to adapt, and when to introduce something new.
Working closely with legal stakeholders reinforced that great UX starts with understanding the domain. By learning their language, processes and constraints, I was able to design workflows that felt intuitive despite the complexity behind them.
I also learned that designing within an existing platform isn't a limitation, it forces you to think more systematically, creating solutions that balance consistency and future scalability.
Impact
Delivered an MVP in just six months, integrating a brand-new legal product into Zara's existing platform while balancing scalability, technical constraints and a consistent user experience.
01
40+ screens designed and documented that now guide and expands across eight Inditex brands.
02
Unified six disconnected legacy tools into a single digital platform for legal approvals.
03
Simplified complex intellectual property workflows with AI-powered search, annotations and version control.
04
Designed reusable patterns that aligned with the existing platform and created a foundation for future legal modules in other brands.
Related work
Auditing current workflow
Identifying and prioritising user jobs
A comprehensive list of user jobs across users were framed and stack ranked. This exercise laid the foundation for the MVP.
01
Faster turnaround Times
Some queries must be resolved in less than 24 hours, while urgent ones need responses in under 3 hours.
02
Capacity to handle high-volume requests
The system must handle a high volume of daily requests efficiently and consistently.
03
Clear team communication
Legal reviews often involve multiple departments, so a clear communication flow is essential to avoid delays or confusion.
Design principles
Cohesive
A unified visual language and shared patterns make the Legal module feel like a seamless part of the existing tools.
Simple
Complex workflows are turned into clean, minimal interfaces that reduce friction and keep focus on the task.
Efficient
Every interaction is designed to accelerate turnaround times — enabling quick decisions, fewer clicks, and more visibility across stages.
Collaborative
Feedback and decisions happen in one place, improving transparency and alignment between teams.
Process
I began by interviewing employees from Zara’s Legal department to understand their way of working, main challenges, pain points, and long-term product vision.
Through the audit, I discovered that the process was manual, fragmented, and dependent on outdated tools such as email, Excel, Google Images, and even an internal tool similar to Paint for feedback.
Auditing current workflow